❓ FAQs
1. How long will it take to receive my order?
We process and dispatch orders within 1-2 business days. Shipping times vary depending on your location but typically range from 3 to 7 business days within Australia. International shipping may take longer. You will receive a tracking number once your order ships so you can follow its journey.
2. Can I track my order?
Yes! Once your order is shipped, we send you a tracking number via email. Use this to track your package in real-time on the courier’s website.
3. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other popular secure payment options. All transactions are encrypted for your security.
4. Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times vary by destination. Please check the shipping page for more details.
5. What if my item arrives damaged or incorrect?
Please contact us immediately with photos of the damaged or incorrect item. We will resolve the issue promptly by offering a replacement or full refund.
6. Can I change or cancel my order after placing it?
We aim to process orders quickly, so changes or cancellations must be requested within 1 hour of purchase. Contact us as soon as possible, and we will do our best to assist you.
7. How do I return an item?
You can return eligible items within 30 days of receipt. Items must be unused, in original packaging, and in resaleable condition. Contact our support team to initiate a return.
8. Are your products eco-friendly?
We prioritize quality and sustainability. Many of our products are made from eco-friendly materials. Check individual product descriptions for specific details.
9. Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping options at checkout for a small additional fee. Perfect for gifts and special occasions!
10. How can I contact customer support?
You can reach us via email at aussie@aussienests.com.au during business hours (Mon-Fri, 9am-5pm AEST). We’re here to help!
