Refund policy

At AussieNests, we take pride in offering quality products that bring comfort and joy to your home. Please review our return and refund policy carefully before making a purchase.

📦 Can I Return My Item?

We only accept returns and offer refunds or exchanges if:

  • The item is defective, damaged, or you received the wrong item.

  • You notify us within 7 days of delivery.

  • You provide clear photos of the issue along with your order number.

❗We do NOT offer refunds or returns if:

  • The item is as described and in perfect condition.

  • You changed your mind after purchase.

  • There is no fault, defect, or shipping error.

We appreciate your understanding, as we strive to keep our pricing fair and service reliable.

💸 Refund Process

Once we receive your claim and verify the issue:

  • A full or partial refund will be issued to your original payment method within 5–10 business days.

  • If the item is not eligible (no defect or damage), we may return it to you at your expense.

🔁 Exchanges

If your product is defective or arrives damaged:

  • We will happily send a replacement or alternative item.

  • Please email us at aussie@aussienests.com.au with:

    • Photos of the issue

    • Your order number

    • A brief description

📬 Return Shipping

  • If we approve a return, we will provide return instructions.

  • In the case of faulty or incorrect items, we will cover return shipping.

  • For all other cases (if accepted), the customer must cover the shipping cost.

🙋 Need Help?

Our support team is here to assist you with any order concerns.
📩 Email us at aussie@aussienest.com.au and we’ll get back to you within 1 business day.

Thank you for shopping with AussieNests! 🐨