🔄 Returns & Refunds Policy

At Aussie Nests, we are deeply committed to delivering not only high-quality and unique home and garden products but also a shopping experience that feels safe, fair, and customer-focused. We recognize that sometimes a purchase may not meet your expectations, and we want to ensure your satisfaction with our flexible and clear Returns & Refunds Policy.

Eligibility for Returns:
You have 30 calendar days from the date of receiving your order to request a return. To qualify, the product must be returned in its original condition:

• Unused, clean, and free from damage

• In the original packaging, with all labels and tags attached

• Not customized or personalized, unless there is a manufacturing defect

Returns that do not meet these conditions may be refused to maintain the quality standards we uphold.

Initiating a Return:
To initiate a return, please contact our Customer Support team via email or phone, providing your order number, product details, and reason for return. Our friendly team will guide you through the process, including issuing a Return Authorization if necessary.

Return Shipping:
Return shipping is generally the responsibility of the customer unless the item is defective, damaged during transit, or the wrong item was sent. We advise using a reliable, trackable shipping service to ensure your return reaches us safely. Please keep your receipt or tracking information for reference.

Refund Process:
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. Approved refunds will be processed within 7-10 business days, credited back to your original payment method. Please note that original shipping fees are non-refundable unless the return is due to our error.

Exchanges:
Currently, we do not offer direct exchanges. If you would like to exchange an item, please return the original product for a refund and place a new order for your desired item.

Damaged or Defective Items:
If your product arrives damaged or defective, please contact us immediately with photographic evidence and order details. We will prioritize your case and offer a replacement or full refund at no additional cost.

Non-Returnable Items:
For hygiene and safety reasons, certain products such as personalized items, perishable goods, and clearance items may be exempt from returns unless faulty.

Customer Care Commitment:
We value your trust and want you to shop confidently with Aussie Nests. Our dedicated customer service team is here to support you at every step — from your initial order to any post-purchase concerns. Your feedback helps us continually improve and serve you better.

Thank you for choosing Aussie Nests — where quality, uniqueness, and customer satisfaction come first. We look forward to helping you create a beautiful, cozy, and welcoming home and garden space.